Refund policy

Returns & Refunds

At Shainey, we carefully check our jewellery before it is packed and dispatched.

Change of Mind

Please choose your jewellery carefully. We do not offer returns, refunds or exchanges for change of mind, including where you have selected the wrong size or simply decide that you no longer want the item.

Please review the product description, measurements and photographs carefully before purchasing.

Faulty, Damaged or Incorrect Items

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If your item arrives faulty, damaged, is significantly different from its description, or otherwise fails to meet the consumer guarantees under Australian Consumer Law, please contact us as soon as possible so we can assess the issue and provide an appropriate remedy.

Depending on the nature of the problem and your rights under the Australian Consumer Law, the appropriate remedy may include a repair, replacement or refund. Where a product has a major problem under the Australian Consumer Law, you may be entitled to choose between a refund or replacement.

Reporting an Issue

Please contact us with:

• Your order number

• A description of the issue

• Clear photographs of the item and, where relevant, its packaging

We may request further information to help us assess the issue.

Damage After Delivery

We do not provide refunds or replacements for damage caused by misuse, accidents, improper handling, failure to follow care instructions, or normal wear and tear where the product otherwise complies with Australian Consumer Law.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.