Shipping policy

Shipping Policy

Thank you for shopping with Shainey. We take care in preparing and packaging every order for delivery.

Order Processing

Orders are generally prepared and dispatched within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed from the next business day.

Shipping Within Australia

Australian orders are sent using a tracked delivery service.

Once your order has been dispatched, tracking information will be provided where available.

Delivery times vary depending on your location and the shipping provider. Any estimated delivery timeframe begins after your order has been dispatched.

International Shipping

International shipping is available to selected destinations.

Available shipping options and charges will be displayed at checkout. Delivery times vary depending on the destination, customs processing and the shipping provider.

International orders may be subject to customs duties, taxes or other import charges imposed by the destination country. Where applicable, these charges are the responsibility of the customer.

Shainey provides accurate information about the contents and value of international shipments for customs purposes.

Delivery Delays

While we aim to prepare and dispatch orders promptly, postal, courier and customs delays may occasionally occur and can be outside our control.

If you experience an issue with your delivery, please contact us and we will assist where reasonably possible.

Shipping Address

Please ensure that your shipping address is complete and correct before submitting your order.

If you notice an error after ordering, please contact us as soon as possible. Once an order has been dispatched, we may not be able to change or redirect the delivery address.

Questions About Shipping

For questions regarding shipping or an existing order, please contact Shainey through our Contact page.